Frequently Asked Questions
Everything you need to know about shopping with Newtral.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, Newtral ships to the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How do I contact customer support?
You can reach our dedicated support team via the 'Contact Us' page on our website or by emailing support@newtral.com. We aim to respond to all inquiries within 24 hours.